12/30/2023 0 Comments T mobile cannot receive incoming callsOnce disabled, power the phone off and back on and test the incoming calls again.Ī setting on your phone may be the culprit of preventing calls from reaching you. Try disabling your call forwarding settings on your Ting account online by going to Device settings and tapping the Pencil icon to edit the call forwarding. Have you set up call forwarding to have your calls directed to a different phone number at some point? If this setting was used but not correctly disabled, this might interfere with your incoming calls. If you've already confirmed that you can make outgoing calls on your phone, but you're not receiving calls, these options may help get your calls. In addition to not making phone calls, if you find you cannot receive phone calls, please try restarting your phone and review your settings. If you can make calls once a specific app has been disabled or removed, you will need to troubleshoot the app or try re-installing the app. Remove third-party calling appsĭisable any third-party calling apps to see if you can make calls when those are not running. Ting services are designed for use with 10-digit phone numbers. If you're trying to dial a number, only using seven digits, and getting error messages or unusual busy tones, try making the call again using all 10 digits. If dialing the number manually works, you could try removing and re-adding the phone number to your contact list and test again. If the phone number that is not dialing is from your contact list, try dialing the phone number manually in the dial pad instead of dialing from your contact list. Should the test call to the alternate number go through, great! Your phone calls are working, but there may be an issue with the other number you are dialing to. You may even use our test number of 1-85. If there is one number or contact you are dialing that is not going through, try calling an alternate number to see if the issue is happening with any phone number being dialed. To confirm that voice services are enabled on your account, go to the Device settings page for your phone and make sure that Can make/receive calls is marked as Enabled. For example, when you have a Usage Alert set up to disable your voice feature when you reach a specific limit in a billing cycle. While your phone number may be active, the voice service could be disabled for your phone number. If you find your phone number in a different status other than Active in Device settings, click on the Pencil icon to edit the status and then tap on Unsuspend.Ĭheck the voice settings of your phone number To check the status of your phone number, go to the Device settings page in your account and check that the status of your device is listed as "active." We have some additional options to help troubleshoot your phone calls. Unable to make phone callsĪlready tried restarting your phone and checked your Wi-Fi calling and VoLTE settings on your phone and are still encountering trouble placing phone calls? No need to panic. Enabling VoLTE on your phone would be through your Android or iPhone settings. Depending on the network you are using with Ting, VoLTE will be essential for connecting to the network. VoLTE allows phone calls to work over the cellular data network for a better connection. Wi-Fi Calling can be enabled on your Ting account in Device settings by clicking on the Pencil icon to edit your voice services with your phone number. Wi-Fi Calling is available for iPhone and some Android phones on Ting. If your phone supports Wi-Fi Calling and the feature is not enabled on your Ting account or your phone, enable the feature and test your phone calls to see if this helps place phone calls. Wi-Fi calling allows customers with specific phones to use Wi-Fi networks to boost their network towers' signal. Sometimes it's just that easy! Check your Wi-Fi Calling and VoLTE settings Wi-Fi Calling If our coverage page indicates you are in a good coverage area, try powering your phone off and back on to see if a restart gets the phone to reconnect to the network. When your phone is not picking up a signal for service, you want to review your coverage to ensure you are in a location that has a strong signal available.Ĭheck the ZIP code on our coverage page to ensure coverage in your area. If you're having trouble making or receiving calls, we have some quick and easy suggestions to help you get connected.
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